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Component‐based software development is a potential reuse paradigm for the future. While the required technologies for a component‐style system development are widely available (e.g. Sun's Enterprise Java Beans), the breakthrough of the component paradigm in business application domains is impeded by the following problem: compared with traditional engineering disciplines there is a lack of standardized methods to describe business components. The objective of this paper is to develop a holistic approach to specify business components.

In this paper, a design science approach is used. Based on well‐known specification notations, a new specification framework is proposed. The usefulness of the framework is demonstrated by an example.

It is argued that a specification framework for business components has to address several aspects: what services are offered and requested by a business component? How can these services be used? Are there any interdependencies between the services of a set of business components? What quality characteristics do the offered services fulfil? And so on. The proposed approach consists of seven specification levels addressing both technical and business aspects.

According to the authors' knowledge the developed specification framework is the first one which allows a holistic description of business components. The proposed approach can be used to precisely specify business components in practice. The main contribution is to tie together various well‐known and preferably standardized specification notations. Furthermore, the authors develop a meta‐model for the proposed specification framework that facilitates the communication about the framework, supports training on the framework, and simplifies the implementation of the framework. To conclude, this work is meant to implement theory in practice.

The paper aims at providing a survey of the development of empirical research in business process management (BPM). It seeks to study trends in empirical BPM research and applied methodologies by means of a developed framework in order to identify the status quo and to assess the probable future development of the research field.

In order to analyse the development of the research field a systematic literature review of empirical journal articles in the BPM context is conducted. The retrieved literature is analyzed by means of scientometric methods and a developed reference framework.

The steadily growing number of published articles in empirical BPM research shows an increase in interest in the research field. Research interests, applied methodologies, the underlying research paradigm and the level of maturity of empirical BPM research differ depending on regional aspects. BPM gains importance in the industry as well as in the public administration context.

The findings are based on a sample of 355 articles and not on an exhaustive amount of available empirical research contributions. Nevertheless, significant analyses can be conducted. Future research could apply the developed reference framework for further literature reviews in order to be able to compare the findings and to measure progress.

The presented literature review gives an overview of trends in empirical BPM research. The developed and strictly applied reference framework supports a systematic analysis of contributions and can thus draw a significant picture of the state‐of‐the‐art of the research field. To the best knowledge of the authors no such survey has currently been undertaken.

This chapter aimed to uncover the gaps in the existing construction supply chain management (CSCM) models. Organisational culture and the fourth industrial revolution (4IR) components are the two gaps that were identified through reviewing existing CSCM models. The 4IR is driven by three components which are smart management, virtualisation and cyber-physical system. It was proposed in this chapter that the practice of CSCM should be in tandem with the components of 4IR. This chapter recommended that for the effective practice of the construction supply chain (CSC) in the 4IR era, construction stakeholders should adopt an innovative and collaborative organisational culture. The organisational culture adopted by a construction firm performs a crucial role in encouraging construction stakeholders in adopting 4IR components for CSCM. Each of the 4IR components is driven by technologies like autonomous robots, building information modelling (BIM), radio frequency identification (RFID), the internet of things (IoT) and others. Among all the technologies, it was discovered that RFID and BIM had gained prominence in most CSC literature. The chapter recommended that blockchain, digital twins and the cyber-physical system are the next trending technology for CSCM.

This paper aims to create a conceptual model that connects learning organizations, service innovation and technology acceptance.

The importance of the interaction of variables benefiting both individuals and organizations has been comprehensively explained by combining two well-known theories – learning organizational theory and service innovation theory – with the technology acceptance model. In the first part of the study, conceptual model has been constructed and then applied to the hospitality industry of which results have been presented in the second part of this paper.

It is hypothesized that learning organization, service innovation and technology acceptance have significant relationships. It is also suggested that the learning organization plays an intermediary role in the relationship between technology acceptance and service innovation. Empirical results in this regard have been presented in the second part of the paper.

The relations have been established and tested in the hospitality industry in Antalya. However, the model can be applied and established relations tested in other industries.

This research contributes to our knowledge of the intricate linkages that exist between learning organizations, technology acceptance and service innovation. Originality of the paper is related to the novel multilayered model illustrating three-way interactions between the three dimensions of learning organization, technology acceptance and service innovation.

The study explores the alignment of Swiss small and medium-sized enterprise (SME) managers' understanding of digital transformation, with evidence of digital tool adoption in managerial and operative work. This reveals opportunities for more fully realizing the potential of digital transformation for SMEs.

This multiple-case study, with four theoretically sampled cases, analyzes data from the qualitative answers of 1,593 respondents to a survey of Swiss SMEs about digital transformation. The study draws on a convenience sample of Swiss SME managers.

The analysis shows little understanding of digital transformation as related to managerial work. However, there are two clear digital tool adoption patterns for managerial work: (1) workflow and workforce management and (2) work-flow and team management. Understandings of digital transformation and operative work focus on the (1) organization of operational work or (2) a combination of organization and changing the way people work. The digital tool adoption in operational work additionally focuses on the digital skills of operational employees.

The study is only able to identify patters of understanding of digital transformation and digital tool adoption in managerial and operative work. More research is needed to understand why these patterns are observed.

SME managers need to think far more carefully about aligning their vision for digital transformation and the digital tools they adopt in both managerial and operational work, but especially in managerial work.

This is the first empirical study of the digital transformation of Swiss SMEs and their digital tool adoption. Significant potential for alignment is revealed, suggesting potential performance gains are possible.

The purpose of this paper is to capture the collective understanding of digital transformation (DT) across Swiss businesses and establish a reference framework based on the strategic action field (SAF) theory.

A number of Swiss associations provided their databases for an online survey. The large sample includes 2,590 participants from 1,854 organisations and delivered over 4,200 descriptions of DT, categorised into seven SAFs. A cross tabulation of SAF combinations by firm size identified 127 possible SAF combinations which constitute the common understanding of DT.

The data set allowed the identification of SAFs and the conceptualisation of DT based on a shared understanding. Drivers of digital transformation are: process engineering, new technologies and digital business development, supported by digital leadership and culture, the cloud and data, customer centricity and digital marketing.

For practitioners, the study provides the SAFs that should be considered for DT strategies. For academic scholars, a unique data set has allowed the study of DT by analysing action field combinations, revealing a nuanced constellation of SAFs. Limitations are the focus on Swiss organisations and a convenience sample for collecting the analysed data.

For the first time, the shared understanding of DT in Swiss businesses – based on SAFs – has allowed a conceptualisation of DT in order to provide guidance to businesses managers and employees.

Business process management (BPM) has attracted much focus throughout the years, yet there have been calls questioning the future of BPM. The purpose of this paper is to explore the current state of the field through a dynamic literature review and identify the main challenges for its future development.

A dynamic co-citation network analysis identifies the “evolution” of knowledge of BPM and the most influential works. The results present the developed BPM subthemes in the form of clusters.

The focus within the field has shifted from facilitating wide-ranging business performance improvements to creating introverted optimizations within a particular BPM subgroup. The BPM field has thus experienced strong fragmentation throughout the years and has accrued into self-fueling subareas of BPM research such as business process modeling and workflow management. Those subareas often neglect related disciplines in other management, process modeling and organizational improvement fields.

The study is limited by the initial keyword choice of the authors. The subsequent co-citation analysis ameliorates the subjectivity since it produces a data set and contributions based on references.

A new combination of historical development and the state-of-the-art of the BPM field, by employing a co-citation and cluster analysis. This dynamic literature review presents the current state of the theoretical core and attempts to identify the crossroads that BPM has reached. The study can be replicated in the future to track the changes in the field.

Although process performance management (PPM), doubtlessly contributes to the increase of business performance, it has been given only little attention to date. The purpose of this paper is to provide a better understanding of what constitutes successful PPM and to identify critical success factors in PPM.

The authors conducted two complementary literature reviews – a representative literature review to get an overview of possible success factors, and an extended literature review to identify detailed success factor items. To increase the reliability of the success factors, a multiple case‐study was additionally conducted.

In the first literature review – the representative one – 11 success factors of PPM were identified, to which several detailed PPM success factor items could be identified in the extended literature review. Obviously, the success factor “information quality” is much more mentioned in literature than factors regarding “process quality” or “system quality”.

Since there are no standardized terms regarding PPM, it is challenging to include all important papers into the literature review. The next steps to develop a PPM success model are to conceptualize a structural equation model and to conduct a worldwide online‐survey.

The findings of this research serve as a basis for a PPM success model, which enables practitioners to focus on what is really important for successful PPM.

The application of a multi‐methodological research approach resulted in success factors whose importance was evaluated by their frequency of occurrence in literature, as well as by experts in real‐life enterprises.